Triple Zero Victoria is established as a legal entity to handle emergency call taking and dispatch services; it can own property, enter into contracts, and sue or be sued.

Triple Zero Victoria must set service levels and performance standards for emergency services organisations, and must agree on these when requested by an emergency services organisation.

The Emergency Services Minister can issue written directions to Triple Zero Victoria, which must be followed and published on the agency's website and in the Government Gazette.

The Governor in Council can suspend or remove board members for misconduct or criminal investigations.

Employees of emergency services organisations cannot be appointed to the board.

Board members or delegates can be fined 60 penalty units (2026: $12,546) if they fail to disclose a financial interest in a matter the Board is considering.

The Operational Committee must create strategic priorities for the emergency services sector.

Triple Zero Victoria must answer and record emergency calls and send that information to the right responder.

Triple Zero Victoria can collect personal information, health data, and unique ID numbers to do its job.

Triple Zero Victoria must share information with other organisations if it helps them do their jobs, and must get approval first if the information involves another organisation.

People can be fined 60 penalty units (2026: $12,546) for recording or sharing confidential information about emergency call and dispatch services if they got that information through their work.