Wagering licensees must take all reasonable steps to prevent customers from being harmed by gambling. This includes monitoring customer activity for warning signs, designing products to reduce harm, and putting customer welfare ahead of profit.

Wagering licensees must immediately stop providing services to customers who show two or more signs of gambling harm, such as chasing losses or wagering at unusual hours. They must also suspend services for minors, people suspected of money laundering, or those on self-exclusion registers. Failing to do this carries a fine of up to 2,500 penalty units.

Customers who suffer harm because a wagering licensee failed to prevent it can now sue for financial compensation. In these cases, the licensee must prove they met their legal duty to prevent harm, rather than the customer proving they didn't.

Wagering licensees are banned from offering inducements to get people to open accounts or start gambling again, such as sign-up bonuses, free bets, or VIP schemes. Doing so carries a fine of up to 2,500 penalty units.

Betting exchange and sports bookmaker licensees must cap monthly deposits at $500 for people aged 18 to 21, and $1,000 for those aged 22 to 24. Failing to apply these limits carries a fine of up to 2,500 penalty units.

Betting exchange and sports bookmaker licensees are banned from making deals where they pay others a commission based on a customer's gambling losses. Breaking this ban carries a fine of up to 2,500 penalty units.

Advertising racing and wagering products to children is now banned. This includes ads directed at children, ads showing children gambling, or ads likely to be seen by children. People who break this ban can be fined up to 100 penalty units, unless they can prove they took reasonable steps to prevent it.

Members of the Racing and Wagering Commission are banned from holding gambling accounts with any licensed provider in Australia. They must also disclose any conflicts of interest in writing to the Minister for Racing and Wagering and cannot participate in decisions where a conflict exists. Breaking these rules can result in a fine of up to 100 penalty units or 6 months jail.

Members of the Racing and Wagering Commission are banned from accepting gifts or benefits from licensees or licence applicants. Doing so intentionally and recklessly carries a fine of up to 100 penalty units or 6 months jail.

The Minister for Racing and Wagering must keep and publish a public register of all conflicts of interest declared by Commission members on the Commission's website.

The Director of Racing and Wagering must tell the Minister for Racing and Wagering in writing about any financial or other interests that conflict with their job. The Minister can then direct the Director to stop handling a specific matter if a conflict exists.

The Racing and Wagering Commission and the Director of Racing and Wagering can no longer delegate their power to decide on licence applications or issue licences.

The time limit to lodge a gambling-related complaint is increased from 60 days to 6 years, and the previous 2-year cap for certain complaints is removed.

Cooling-off periods for certain gambling-related matters are increased to 5 years.

Maximum fines for licensees and race clubs are raised to the greater of 10% of their annual gross revenue or $10 million for certain breaches.

People can now apply to the Northern Territory Civil and Administrative Tribunal to review a decision if a member of the Racing and Wagering Commission broke the rules regarding conflict of interest disclosure.