Victims or their eligible representatives can now allow the chief executive of the Victims' Advocate Service to act on their behalf.

The chief executive can request information about a victim from the head of a government entity. This is only allowed if the victim has given permission and is legally entitled to that information.

Heads of government entities can share information with the chief executive or the victim, even if other laws would normally ban that disclosure.

The chief executive can share confidential information with researchers if the research is genuine and the researcher promises to keep the information and the person's identity secret.

Certain people can share confidential information if they believe it is necessary to prevent a serious threat to a person's life, health, safety, or welfare, or to protect the public.

The chief executive must support victims by helping them find information and government or non-government services, and by explaining the criminal justice system.

The chief executive is banned from signing or submitting applications on behalf of a victim, such as applications for victim assistance or offender register registration.

Victims or their recognised representatives can nominate another entity to help them access information or services through the chief executive.